Effective Date: March 17, 2025
Last Updated: March 17, 2025
1. Company Information
- Business Name: Primera Specialty
- Address: 795 Primera Blvd #1011, Lake Mary, FL, 32746
- Website: https://primeraspecialty.com
2. Services Provided
Primera Specialty provides IV infusion services, including appointment scheduling, reminders, and communication facilitated through our website and third-party booking platforms.
3. Privacy and Data Handling
Data Collection:
We collect personal information, including name, contact details, and health-related information, via forms on our website to facilitate bookings and send reminders after users express opt-in consent.
Data Usage:
- We use collected information exclusively for scheduling appointments, sending SMS/email reminders, and improving customer experiences.
- Personal data is not shared with third parties for marketing purposes and is only used within Primera Specialty for service-related communications.
Data Storage:
- All personal information is securely stored in compliance with HIPAA, GDPR, and CCPA standards to ensure confidentiality.
- Users may request access, correction, or deletion of their personal data by contacting us at Nurse@PrimeraSpecialty.com.
4. SMS Messaging & Text Message Consent
By opting in to receive SMS/text messages from Primera Specialty, you agree to receive messages related to appointment bookings, confirmations, reminders, and service updates.
- Messaging frequency may vary.
- Message and data rates may apply.
- You can opt out at any time by replying STOP to any message.
- For assistance, reply HELP or visit our Privacy Policy and Terms of Service.
- We do not sell, trade, or share phone numbers or SMS consent with third parties.
- SMS consent applies only to Primera Specialty and does not extend to marketing messages from unaffiliated third parties.
5. Payment and Billing
Payment Processor:
All payments are securely processed through IntakeQ.
Payment Terms:
- Services are billed per appointment and must be paid in full at the time of booking, unless otherwise stated.
Rescheduling & Cancellation Policy:
- Rescheduling & cancellations are allowed without penalty if made at least 24 hours in advance.
- Failure to cancel within 24 hours may result in forfeiture of the appointment fee.
6. User Responsibilities & Conduct
- Users must provide accurate information during appointment booking.
- Sharing accounts or providing false information may result in denial of services.
- Disruptive or inappropriate behavior toward staff or other patients is grounds for refusal of service.
7. Jurisdiction & Dispute Resolution
Applicable Law:
These Terms are governed by the laws of the United States and the State of Florida.
Dispute Resolution:
All disputes will be resolved through arbitration in Florida.
8. Feedback & User-Generated Content
Reviews & Ratings:
We encourage feedback and reserve the right to moderate or remove inappropriate content.
Suggestions:
Any suggestions submitted by users may be utilized by Primera Specialty without obligation for compensation.
9. Contact Information
For inquiries or assistance, contact Primera Specialty at:
- Phone: (689) 303-3338
- Email: Nurse@PrimeraSpecialty.com
- Office Address: 795 Primera Blvd #1011, Lake Mary, FL, 32746
